Mobile marketing: Shiny object or game changer?

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There is considerable content being generated on the topic of mobile marketing. Data suggests that by 2016 there will be over 196 million smart phone users (60% of the population) in North America. eMarketer is predicting $67 billion in digital ad spending, of which $40 billion will go towards mobile internet ad spending. Obviously these are sizable numbers but we should not lose sight of the total ad spend which is close to $200 billion, with traditional (broadcast and print) representing $132 billion. Continue reading

What’s your brand’s reputation worth?

The customer’s emotional connection to a brand’s reputation reflects their values and beliefs

It has been documented by several top-flight management consulting firms that B-to-B brands can achieve brand loyalty by providing positive experiences across multiple touchpoints. While I agree with this statement, it fails to take into account the customer’s emotional connection with the brand’s reputation. Their emotional connection is the real estate between the customer’s ears. Owning this can be a competitive advantage because it makes the competition work harder and invest more to be considered in the evaluation segment of the considered purchase process. Continue reading

Social media content strategy

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Why platform selection affects the quality and quantity of social media content

Social media, love it or leave it, is hard to get away from. What started as digital networks where like-minded users could connect and share information has grown into a multi-billion dollar network catering to sophisticated brand advertising and user generated content. Continue reading