5 reasons why aviation manufacturers need to embrace people-to-people marketing

The connected customer gathers information from a multitude of online sources before coming to the final purchasing decision

The connected customer gathers information from a multitude of online sources before coming to the final purchasing decision.

The connected customer spends more time on social media than with watching television, listening to radio, or reading a newspaper. Cloud-connected smart phones, tablets, and laptops are the predominant tools of the connected customer. They absorb information from many different sources and share their experiences with followers on social networks. Continue reading

Aviation Marketing: Ryanair, the marketing brilliance behind the commodity-priced airfare

Call it what you may, Ryanair’s marketing is shrewd and laser focused

Ryanair’s CEO, Michael O’Leary recently called his customer “idiots.” Having never had the pleasure to fly Europe’s largest low cost carrier, I was glad not to be classified as one of the above. Yet from the decidedly colloquial North American viewpoint, it is a revealing look into Ryanair’s branding strategy. Continue reading

Aviation Marketing: Don’t rule out emotional connections in the purchasing process

Connecting with your customers’ emotions can create a brand preference

In aviation marketing, the purchase decision is often solely based on the performance specifications of a product. Each product on the market, no matter the manufacturer, will fulfill the client’s baseline need. With different products of standard utility competing for business, one way to differentiate is by manipulating the price point. Although not terribly flexible, a price can be offset by manipulating variables within the company such as service, warranty, and delivery policy. Continue reading

Aviation Marketing: Customer Insights or Blinding Glimpse of the Obvious?

Captain Obvious

Insights are not shiny objects. Many times insights are buried in the customer’s emotional connection to the brand.

Good marketers believe that customer insights form the foundation for brand strategy. Being able to identify insights about product functionality, user preferences, and emotional connection to the brand help to formulate the brand promise and gives the brand its “reason for existence.” Continue reading

Aviation Marketing: New Google analytic features provide rich customer insights

New Google analytic features make it easer to track conversions and make better decisions about which marketing activities have the highest ROI.

When it comes to e-commerce, you’re only as good as your data. For aviation marketers that rely on online sales, Google has rolled out new tracking features that help identify outbound and inbound marketing tactics that are pulling their weight. Continue reading