As your brand is perceived so is your company.
In the aviation industry, brands fall into three categories – innovators, challengers and laggards. Innovative brands take calculated risk; they think big, invest smartly and understand the power of marketing. Challenger brands are smart and agile they rely on new technology and materials to disrupt traditional business models. Laggards, well are laggards. Laggard brands practice “Random Acts of Marketing” a term my colleague Paula Willliams uses to describe marketing tactics without strategy.
Where does your brand stand in the food chain?
At a recent tradeshow I attended all three types of brands were present. The aviation industry for all of its engineering innovation is really a marketing challenged bunch.
This conclusion is drawn from conversation with executive management. When questioned about their biggest marketing challenge the responses went something like this:
“We don’t have any, everybody know us and we know them”
“Were challenged by the state of the industry not by our marketing efforts”
“All of our business comes from the MRO’s we can’t make any headway with the OEM’s.
“There is no definition of quality because all it all has to meet specification”
Statements like this lead me to the conclusion that a lot companies serving the aviation industry treat branding as an after thought. Most will agree that establishing a brand is important. However, evidence points to a lack of understanding of how to keep the brand vibrant and relative in the age of digital inbound marketing strategy and tactics. Relying on what they are comfortable with the companies plug along doing the same thing and getting the same results while all the time becoming more frustrated with their place in the food chain.
Changing your brand perception
To move up the food chain and command a higher price for products and services rendered requires knowing what the customer considers important. Most aviation components and systems have to meet an engineering specification. Therefore the value-add becomes what does your brand provide that the competition doesn’t?
Identifying the differentiating factors and incorporating them into the brand story defines the brand promise. The brand promise is what helps create the emotional connection to the brand. Customers that select the brand have a sense of familiarity, providing them with peace-of-mind. The emotional connection also extends the reach of the brand. Knowing what the customer’s expectations are provides content for brand engagement through social marketing and owned media channels.
Please leave your comments or thoughts below.