Aviation Marketing: Why marketing fundamentals are important in social media marketing

Airline Social Media Scorecard

Point-of-view marketing through social media can very effective when supported with proper brand positioning.

Successful aviation brands at their core hold a philosophy about how they will conduct their business, treat their employees and customers, and contribute to the betterment of the aviation industry. In social media terms, this is the brand’s point-of-view.

Just as the brand’s point–of-view provides a rich area for social engagement, aviation marketers must identify the brand’s value proposition and unique selling proposition (USP) to create a sustainable, healthy brand.  For aviation marketers this represents a convergence between brand positioning, product & service attribute/benefits, and brand beliefs and philosophy.

Value Proposition – The benefit your product or service delivers to your customers. The value proposition is the fundamental positioning of where your product or service sits on the spectrum of customer needs. In analog terms, it’s the 60-second elevator speech that explains your company’s offering.

Value proposition positioning:

  • Quality leader – brands that set the quality standard for that business segment
  • Low cost producer – brands that demonstrate best quality-to-price ratio
  • Service leader – brands that provide the longest warranty or most desirable return policies

Unique Selling Proposition (USP) – A description of your product or service that differentiates it in a way that will make customers prefer and purchase your brand over the competition.

Unique Selling Propositions are based on attributes and benefits of your product or service that set it apart from the competition. Examples include:

  • Small size – uses less cockpit real estate
  • Lightweight – fuel efficient
  • Solid state technology – reliable
  • Delivered on time – meets your production schedule
  • AOG service capability – global service centers

Point-Of-View Marketing

Point-of-view marketing is about communicating your brand story. This is important in social media because it invites engagement, opening dialog between your brand, customers, and prospects.

Point-of-view is about what your brand believes and your philosophy on how a market should best be served. An ideal document to lay the foundation for point-of-view marketing is your company’s mission statement.

Point-of-view marketing can take many forms. These may include:

  • Social causes – Veterans Airlift command
  • Environment – biofuel, sustainability, green building practices
  • Product design – aesthetically pleasing, recycled materials
  • Integration – open source code compatibility
  • Simplicity – intuitive use sans complexity
  • Best-in-class – we produce one product and do it well

Interesting point-of-view marketing can drive social engagement. However, one should take into account that brand authenticity and a differentiated, unique selling proposition form the foundation for a brand’s success in the battle for brand supremacy.

photo credit: Mark Fidelman via photo pin cc

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